Privacy Policy

Last updated: January 2026. This Privacy Policy explains how Prolegals Services LLP collects, uses, discloses, and safeguards your information when you visit our website and use our services.

1. Introduction

Prolegals Services LLP ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy applies to our website, mobile applications, and all related services (collectively, "Services"). We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada, including the Alberta Freedom of Information and Protection of Privacy Act (FOIP).

Our registered address is 333 7 Ave SW, Calgary, AB T2P 2Z1, Canada. VAT: 863104592 RT 0001. If you have questions about this Privacy Policy, please contact us at support@prolegals.bond or +1 403 297 8847.

2. Information We Collect

We collect personal information in various ways:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address, and company details when you contact us or request services.
• Service Requests: Details about legal support needs, case information, and communication preferences.
• Account Information: Login credentials, profile information, and preferences for registered users.
• Payment Information: Billing address, invoice details, and payment method information (processed securely through third-party payment processors).
• Correspondence: Any communications, inquiries, or documents you share with us.

2.2 Information Collected Automatically

• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referral source, and clickstream data.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to enhance your experience and analyze site performance.
• Device Information: Device type, unique device identifiers, and mobile network information.
• Location Data: Approximate geographic location based on IP address (not precise location tracking without consent).

2.3 Information from Third Parties

We may receive personal information about you from third parties, including referral partners, law firms using our services, and publicly available sources. We only collect such information with appropriate consent or where legally permitted.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving our Services
• Processing and fulfilling service requests and transactions
• Sending service updates, newsletters, and promotional materials (with your consent)
• Responding to inquiries and providing customer support
• Conducting data analytics and site performance analysis
• Preventing fraud, abuse, and security threats
• Complying with legal obligations and regulatory requirements
• Enforcing our Terms of Service and other agreements
• Personalizing your experience and delivering targeted content

4. Legal Basis for Processing (PIPEDA Compliance)

Under PIPEDA, we collect and process personal information only for identified purposes. We obtain your consent before collecting, using, or disclosing personal information, except where:

• The use is clearly in your interest and we cannot obtain consent in time
• We are required by law to collect the information
• The information is publicly available and you have not objected to its collection
• Collection is necessary for our business operations and does not conflict with your reasonable expectations

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our website, processing payments, sending communications, and providing other services. These providers are contractually obligated to maintain the confidentiality of your information.

5.2 Law Firms and Partners

If you use our services through a law firm or partner arrangement, we share necessary information with that firm to deliver Services. We ensure all partners comply with privacy laws.

5.3 Legal Requirements

We may disclose your information when required by law, court order, regulatory authority, or government request. We will notify you of such disclosure unless legally prohibited from doing so.

5.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice and obtain consent where legally required.

5.5 Aggregated and De-identified Data

We may share aggregated or anonymized data that does not identify you with third parties for analytics, marketing, research, and other purposes.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. Our security measures include:

• Encryption of data in transit and at rest (SSL/TLS protocols)
• Firewalls and intrusion detection systems
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Secure disposal of personal information

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you transmit information to us at your own risk. If you believe your information has been compromised, please contact us immediately at support@prolegals.bond.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Retention periods vary based on the type of information and its use:

• Account Information: Retained during active use and for 3 years after termination, unless longer retention is required by law.
• Service Records: Retained for 7 years to comply with Canadian legal and accounting requirements.
• Marketing Communications: Retained until you unsubscribe or opt out.
• Website Analytics: Retained for up to 26 months.

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information at any time, subject to legal retention requirements.

8. Your Rights and Choices

Under Canadian privacy laws, you have the following rights:

8.1 Access and Portability

You have the right to access your personal information and obtain a copy in a portable format. To request access, contact us at support@prolegals.bond with your name and the information you seek.

8.2 Correction and Updates

You may request correction of inaccurate or incomplete personal information. We will update our records upon verification of your request.

8.3 Withdrawal of Consent

You may withdraw consent for the collection, use, or disclosure of personal information at any time by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.4 Opt-Out of Marketing

You may opt out of receiving promotional emails, newsletters, or marketing communications by clicking the unsubscribe link in messages or contacting support@prolegals.bond. We will honor opt-out requests within 10 business days.

8.5 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect website functionality.

8.6 Do Not Track

Some browsers include a Do Not Track feature. We respect DNT signals and will not track users who have enabled this setting for targeted advertising purposes.

9. International Data Transfers

Our Services operate primarily in Canada. We do not knowingly transfer personal information outside Canada without appropriate safeguards. If we transfer data internationally, we use standard contractual clauses or other mechanisms approved under privacy laws to ensure adequate protection.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact support@prolegals.bond immediately.

12. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies for the following purposes:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Used to analyze site usage and optimize performance
• Marketing Cookies: Used for targeted advertising and campaign tracking
• Social Media Cookies: Enable social media integration and sharing

You may manage cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect website functionality.

13. Consent Management

We collect consent for marketing communications, non-essential cookies, and certain data uses. Consent is voluntary, and you may withdraw it at any time. We maintain records of consent and respect your preferences across all channels.

14. Privacy Officer Contact

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact our Privacy Officer:

We will respond to all privacy requests within 30 days or as required by applicable law. If we cannot fulfill your request, we will explain the reasons and provide information about your right to complaint.

15. Complaint Process

If you believe we have violated your privacy rights or breached privacy laws, you may file a complaint with us or with the relevant privacy regulator. In Alberta, complaints can be filed with the Information and Privacy Commissioner. We will investigate complaints and take appropriate corrective action if warranted.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will provide notice of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to remain informed about how we protect your information.

17. Additional Information for Alberta Residents

For Alberta residents, this Privacy Policy complies with the Alberta Freedom of Information and Protection of Privacy Act (FOIP) where applicable. You have the right to request access to your personal information held by us and may ask for correction of inaccurate information. Requests should be directed to our Privacy Officer at support@prolegals.bond.