Last Updated: January 2026
These Terms of Service ("Terms") are entered into between Prolegals Services LLP ("Company," "we," "us," or "our") and you ("Client," "you," or "your"). By accessing and using our services, you agree to be bound by these Terms.
Prolegals Services LLP provides paralegal and legal support services to law firms operating in Alberta, Canada. Our services include but are not limited to:
Our relationship with you is established through a written service agreement or engagement letter. These Terms constitute the general framework governing our services unless otherwise specified in writing.
The scope, duration, and fees for specific services are detailed in the applicable engagement letter. In the event of conflict between these Terms and an engagement letter, the engagement letter shall take precedence for that specific matter.
3.1 Fee Structure. Our fees are as agreed upon in the engagement letter and may include hourly rates, fixed fees, or hybrid arrangements. All fees are in Canadian dollars unless otherwise specified.
3.2 Billing and Payment. Invoices are issued monthly unless otherwise agreed. Payment is due within 30 days of invoice date. Late payments will accrue interest at 1.5% per month or the maximum rate permitted by law.
3.3 Expenses. You agree to reimburse us for reasonable out-of-pocket expenses incurred in providing services, including filing fees, courier services, and third-party consultant fees.
3.4 Retainer. Where a retainer is required, it will be held in trust and applied against invoiced services. Unused portions may be refunded in accordance with the engagement letter terms.
4.1 Solicitor-Client Privilege. All communications and documents shared with us are subject to solicitor-client privilege. We maintain strict confidentiality regarding all client information and work product.
4.2 Duty of Confidentiality. We will not disclose any information concerning your legal matters except as required by law, court order, or with your prior written consent.
4.3 Exceptions. We may disclose information where required by law, professional regulations, or to prevent serious harm. Such disclosure will be made in accordance with applicable professional standards.
5.1 Standard of Care. We provide services with professional competence and in accordance with applicable professional standards in Alberta. However, we do not guarantee specific outcomes.
5.2 Liability Limitation. Except for breaches of confidentiality or violations of professional conduct rules, our total liability for any claim arising from our services shall not exceed the fees paid or payable in the 12 months preceding the claim, whichever is greater.
5.3 Indirect Damages. We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, regardless of the cause or theory of liability.
6.1 Compliance. We comply with all applicable laws and professional regulations, including the Law Society of Alberta's rules of professional conduct and relevant legislation.
6.2 Conflict of Interest. We maintain procedures to identify and manage conflicts of interest. Where a conflict cannot be managed, we will inform you and may decline representation.
6.3 Authority. Our paralegal professionals operate under the supervision and authority of licenced lawyers. You understand that paralegal services are support services provided under legal supervision.
7.1 Cooperation. You agree to cooperate fully with us, provide accurate information, and promptly respond to requests for documents and instructions.
7.2 Instructions. You are responsible for providing clear instructions regarding your legal matters. We rely on your accuracy and completeness in providing information.
7.3 Decision Authority. You retain all authority over strategic and substantive legal decisions. We provide advice and recommendations, but decisions remain yours.
8.1 Termination by Client. You may terminate our services upon written notice. Upon termination, all outstanding fees are immediately due.
8.2 Termination by Company. We may terminate representation upon written notice if you fail to pay fees, provide misleading information, request illegal actions, or in other circumstances permitted by professional regulations.
8.3 File Management. Upon termination, you are responsible for collecting your files within 30 days. Files not collected will be stored for 12 months, then destroyed in compliance with privacy regulations.
9.1 Data Collection. We collect, use, and retain personal and legal information necessary to provide services. This is done in accordance with the Personal Information Protection Act (PIPA) and applicable privacy laws.
9.2 Data Security. We maintain appropriate physical, technical, and organizational security measures to protect your information from unauthorized access, loss, or destruction.
9.3 Data Retention. We retain files and records as required by law and professional standards. Refer to our Privacy Policy for complete details on data handling practices.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND THE ENGAGEMENT LETTER, WE MAKE NO OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Services are provided on an "as is" basis.
You agree to indemnify and hold harmless Prolegals Services LLP, its partners, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from: (a) your breach of these Terms; (b) inaccurate information you provided; (c) your failure to follow our advice or instructions; or (d) your actions or omissions in matters we are assisting with.
12.1 Governing Law. These Terms and all services are governed by the laws of Alberta, Canada, and the federal laws of Canada applicable therein.
12.2 Jurisdiction. You agree to the exclusive jurisdiction of the courts of Alberta for any legal proceedings.
12.3 Dispute Resolution. In the event of a dispute, we encourage resolution through negotiation. If negotiation fails, matters may proceed through mediation or arbitration as agreed by the parties, or litigation in accordance with Alberta court procedures.
If you have concerns about our professional conduct, you may file a complaint with the Law Society of Alberta. Information about the complaint process is available at www.lawsociety.ab.ca. Filing a complaint does not affect your obligation to pay outstanding fees.
We reserve the right to update these Terms from time to time. Updated Terms will be posted on our website and will apply to services provided after the effective date. Continued use of our services constitutes acceptance of updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
These Terms, together with the applicable engagement letter, constitute the entire agreement between you and Prolegals Services LLP regarding the provision of services and supersede all prior negotiations, representations, and agreements.
Prolegals Services LLP
Address: 333 7 Ave SW, Calgary, AB T2P 2Z1, Canada
Email: support@prolegals.bond
Phone: +1 403 297 8847
VAT: 863104592 RT 0001
By engaging with Prolegals Services LLP, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.